Frequently Asked Questions
Registration and Enrollment
How do I book?
“You can book with us through WhatsApp or Instagram DM. Our admin will assist you in accommodating your schedule.”
How do I enroll?
“Simply text us. We offer one class with a one-time payment. If you enjoy the class, we expect you to continue with our package, with payment always upfront to confirm.”
What is the minimum age for attending your courses?
“The minimum age is six years old. Our programs vary from children’s classes to adult classes.”
How do I check course availability?
“Contact us directly via WhatsApp or Instagram DM. Our admin will respond promptly within working hours.”
How do I know which course suits me best?
“We provide a placement test and a Crash Course, a one-time class, to help you determine if you like the course.”
Do you offer trial classes?
“We offer a Crash Course as a trial class, which is charged for one hour. This class lets you experience the material and teaching style. If you wish to continue, you can subscribe to our packages.”
Course Details and Structure
What courses do you offer?
“We offer Indonesian, Balinese, and English language courses, including private, group (by batch), and company classes.”
Where can we do the course?
“We provide in-home sessions in Canggu area. We could also do the course at our office, your favorite cafe, or online if you’re out of town!”
What is the maximum number of students?
“The maximum is 5 for both the private and group classes.”
How long does the course take?
“The duration depends on the number of classes you prefer. We offer courses ranging from 2 months with classes twice per week, to intensive courses that last a full month with classes four times per week.”
What is the structure of the language classes?
“Our levels are Beginner, Elementary, Pre-Intermediate, Intermediate, Advanced 1, and Advanced 2. We cover reading, writing, comprehension, listening, and speaking in every session. If your reading and writing skills are proficient, we will focus more on speaking and listening. Knowing at least two languages makes learning Indonesian easier.”
Do the courses include elements of Indonesian culture?
“Yes, we include discussions on customs, traditions, and etiquette in the classes.”
Teacher and Classroom Management
How do you choose your teachers?
“You can choose from different categories of teachers. Currently, we have founders, senior, and junior teachers.”
Do teachers speak English during the lessons?
“Yes, we do. We also provide French-speaking teachers.”
What if my teacher is ill during the course?
“We take precautions to ensure no one attends class while sick. However, if a teacher falls ill, the class will be rescheduled for mutual convenience.”
What if the teachers are late?
“Teachers will still complete the full hour of the class. If you are unable to extend your time on that day, any missed time will be added to the next class. However, we are known for our discipline, and our teachers are usually never late. Delays may occur only in unavoidable situations, such as traffic.”
Scheduling and Attendance
When do the courses start?
“Courses start whenever you are ready and after you have made a payment, either for a Crash Course or a package class.”
What do I do if I am going to miss a lesson?
“If notified 24 hours in advance, it can be rescheduled. If less than 24 hours, it will be counted as attended. If you miss a class, a video lesson will be provided.”
What if I need to reschedule a class?
“You can do so 24 hours in advance; otherwise, it will be counted as attended.”
What if I am late for the class?
“It will be deducted from your 1-hour class time.”
Can I move location?
“Yes, within a 10-minute distance from your previous location or a 15-minute our office.”
What should I do if my class is too easy/difficult for me?
“We will conduct a placement test and adjust it to match your speaking ability.”
Fees, Payments, and Refunds
Where can I find your dates and fees?
“Dates depend on availability and can usually start as soon as possible. You can inquire about fees or see packages from our admin”
What payment methods are accepted?
“We accept credit card, bank transfer, and TransferWise, but not PayPal. Payments must be made in advance, and we do not offer installment plans.”
Payments & Refunds?
“No refunds are provided. You can pay for a single Crash Course class to start. If you wish to continue, you need to proceed with a package class.”