COURSE POLICY

TERMS AND CONDITION

• All Payments are in advance.

• All Courses are Non-Transferable and Non-Refundable unless covered within the agreement.

• Members of our partners are welcome to claim the discount.

PRIVATE CLASSES

• A private package of 10 classes should be finished within 5 weeks (twice per week)

• A private package of 12 classes (intensive) should be finished within 4 weeks (three times per week)

• A break is allowed for a maximum total of 2 weeks or online classes through Zoom will be provided

• We give you 1 book with a package that you paid, losing/changing the book will cause the full payment of the book price.

• Changing location max within 10 min distance from the initial location and must confirm 1 day before (24 hr)

GROUP CLASS

• A group Class should be finished within 8 weeks (twice per week).

• We don’t provide breaks for group classes.

• Changing halfway courses from group class to private class isn’t allowed unless within the agreement.

• Students who need to drop the class due to an emergency reason could keep the credit for a maximum of 1 month from the notification date.

CANCELLATION

• Please inform your teacher if you will be late for class. For online classes, please send WhatsApp / SMS to your teacher a maximum of 15 minutes before the class starts.

• Students who come late will be deducted from the 1 hour time that is ongoing (No extra time will be provided).

• Last-minute cancellations (the same day, less than 24 hours) will be counted.

• Cancellation must be at least 24 hours before the class starts; must reschedule within the same week. If the appointed teacher can’t fit the schedule will be substituted by another teacher / online video lesson will be provided.

These terms and conditions may change at any time without notice.

Thank you for your understanding,

Bahasa Bule