SHOP POLICY

Welcome to Bahasa Bule Shop! We’re delighted to have you as a valued customer. Please take a moment to review our shop policies, which cover both video lessons and physical products.

1. Video Lessons

Access:

Upon purchase, you will receive instant access to your video lessons through our online platform.
You may stream the videos as many times as you like within one year, but sharing your access is prohibited.

Refunds:

Refunds for video lessons will be provided only if technical issues are preventing you from accessing the content.
We do not offer refunds for change of mind.

Technical Support:

If you encounter technical difficulties, please contact our support team at [email protected] for assistance.

2. Physical Products

Order Processing:

Orders for physical products will be processed within 1x24hr business days after receiving payment.

Shipping:

We offer shipping via Gojek and Grab. Shipping fees may vary depending on your location.
Shipping costs will be calculated and included at checkout.
Once your order has shipped, you will receive a confirmation from our admin.

Returns and Exchanges:

If you receive a damaged or incorrect item, please contact us at [email protected] or +62 813-1078-6583 within 3 days of receiving your order.
Returns and exchanges are subject to our discretion and will be handled on a case-by-case basis.
We do not offer refunds for change of mind.

Cancellations:

You may cancel your order within 1×24 hours of purchase by contacting us at [email protected] or +62 813-1078-6583.
Cancellations are not possible if your order has already shipped.

Product Warranty:

Warranty claims should be within 5x24hr business days directed to the manufacturer, and we will assist you with the process if necessary.

Contact Information:

For any questions, concerns, or support, please reach out to us:

Customer Service & Support Email for Video Lessons: [email protected]
Phone: +62 813-1078-6583

Intellectual Property:

All video lessons are protected by copyright laws. Unauthorized distribution or reproduction is strictly prohibited.
Product images and descriptions are also subject to copyright protection.

Changes to Shop Policies:

We may update our shop policies from time to time. These terms and conditions may change at any time without notice.

Thank you for choosing Bahasa Bule. We appreciate your support and hope you enjoy our products!